Customer Solutions Specialist

Company: Chromalloy
Location: San Diego
Posted on: April 18, 2025

Job Description:

Chromalloy is a global engineering & solutions company. We are a leading provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. Be part of something bigger with Chromalloy.Video: What We DoIf you're passionate about building lasting customer relationships and driving their success, then this is your opportunity.Thrive in a dynamic, collaborative environment where teamwork fuels creative problem-solving and exceeding expectations is the norm. Become a champion for our customers, going the extra mile to ensure their satisfaction through proactive communication, insightful solutions, and unwavering dedication.Key Responsibilities:

• Customer Champion: Own relationships, drive satisfaction, act as "Voice of the Customer," resolve complex issues.
• Efficient Problem Solver: Maintain professionalism, find timely solutions, follow up for resolution, build positive rapport.
• Data Guardian: Ensure accurate records, maintain sales & customer data integrity, adhere to compliance requirements.
• Collaborative Operator: Work seamlessly with production, procurement, etc., to meet project deadlines.
• Continuous Improvement Advocate: Identify process improvements, embrace lean principles, drive customer experience enhancements.
• Team Player: Effectively participate in a collaborative environment, promote company goals with a positive attitude.
• Quality Guardian: Ensure compliance with quality control standards and company policies.Qualifications:
  • Associate's Degree along with 2 years of work experience in a customer service or account manager role, preferably in aerospace or manufacturing.
  • Strong organizational and time management skills.
  • A passion for customer service and exceeding expectations.
  • Ability to work independently and as part of a team.
  • Strong computer skills (experience in customer relationship management (CRM) software preferred).
  • Bachelor's degree preferred.Due to government regulation, only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.Chromalloy is an equal opportunity employer - vets/disabled.Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.
    #J-18808-Ljbffr

Keywords: Chromalloy, Long Beach , Customer Solutions Specialist, Other , San Diego, California