Assistant General Manager
Company: Sage Restaurant Group
Location: Santa Monica
Posted on: October 12, 2024
Job Description:
The Pierside Hotel inspires an easy come, easy go kind of
getaway, where you can travel from bed to beach in a heartbeat.
Located just steps from the famed Santa Monica Pier, our hotel is
the perfect place to stay if you want to want a day of wild rides
or laidback beach relaxing.As part of Sage Hospitality Group, we
passionately strive to be the best and create excellence in
everything we do. We believe in enriching lives one experience at a
time. More than a slogan, we empower our employees to make positive
impacts on the communities in which we live and work. By providing
genuine service we build relationships with our guests and value
for our shareholders, and we create unforgettable experiences.Job
OverviewPlan and manage the room and related area's operations of
the hotel to achieve customer (guests, employees, corporate and
owners) satisfaction and quality service while meeting/exceeding
financial goals. Position is responsible for short and long-term
planning and day-to-day operations of the hotel operations.
Recommends the area's budget and manages expenses within approved
budget constraints. May have responsibility as a member of the
Hotel Executive Committee.Inspire, motivate and create a customer
focus and sales oriented environment within every department of the
business to drive excellence in market reputation, associate
engagement, overall financial excellence and owner
satisfaction.Responsibilities
- Manage associates in the division in order to attract, retain
and motivate the employees; hire, train, develop, empower, coach
and counsel, conduct performance and salary reviews, resolve
problems, provide open communication vehicles, discipline and
terminate, as appropriate.
- Develop, recommend, implement and manage the division's annual
budget, business/marketing plan, forecasts and objectives to
meet/exceed management expectations.
- Implement company programs (Franchise) and manage the
operations of the department in a manner consistent with federal
and state laws and regulations and company policies and procedures
to ensure a high level of quality and customer satisfaction.
- Resolve customer complaints as appropriate to maintain a high
level of customer satisfaction and quality.
- Implement emergency organization procedures and training
through the management of the security staff to ensure appropriate
protection for hotel guests, staff and company assets.
- Create a work environment that allows for personal growth and
development for all associates, encourages an empowered and engaged
workforce while supporting the Sage values.
- Ensure prompt and appropriate response to conflict
management.
- Evaluate and support proper staffing levels and positions to
ensure the success of the hotel.
- Support strategies for the property from an operation, staffing
and service perspective while ensuring alignment with the
businesses other disciplines and support teams. Support strategic
planning, development, and coordination of business initiatives and
strategies.
- Ensure consistent and stabilized systems and processes for the
customers.
- Mentor and develop high potential talent and future high
potential talent in line with the organizations talent management
strategies. Implement succession planning within each direct report
to provide new opportunities as associates develop.
- Look for more efficient and effective ways to provide services
to our hotels and owners. Leverage technology and third parties
where appropriate.QualificationsEducation/Formal TrainingA four
year college degree or equivalent
education/experience.ExperienceFour to five years of employment in
a related position with this company or other
organization(s).Knowledge/SkillsRequires advanced knowledge of the
hospitality and business management fields. Requires considerable
working knowledge of other major areas and the skill to integrate
and communicate that information. Requires studying, analyzing and
interpreting complex activities or information in order to improve
known practices or develop new approaches. Ability to make
decisions with only general policies and procedures for guidance
and keeping the General Manager informed of general direction.
Requires highly developed communication skills to frequently
negotiate, convince, sell and influence other managerial personnel,
hotel guests and/or corporate clients. Must have excellent speech
and written skills in order to communicate with managers, guests
and employees. Must have excellent literacy skills necessary for
reports, policies and procedures. Must have vision ability in order
to visually inspect hotel.Physical DemandsThe physical demands
described here are representative of those that must be met by an
associate to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. Moderate
hearing necessary for daily interaction with customers. Lifting,
pushing, bending, kneeling, pulling and carrying -must be able to
accomplish any task required of associates within assigned
departments. Mobility -must be able to accomplish any task required
of associates within assigned departments. Continuous standing
-must be able to accomplish any task required of associates within
assigned departments. Climbing up to approximately 40 steps 1% of
40 hour week. Driving required as necessary. General office and
hotel environment.Benefits
- Eligible to participate in Sage bonus plan
- Unlimited paid time off
- Eligible to participate in the Company's 401(k) program with
employer matching
- Health savings and flexible spending accounts
- Basic Life and AD&D insurance
- Company-paid short-term disability
- Paid FMLA leave for up to a period of 12 weeks
- Employee Assistance Program
- Great discounts on Hotels, Restaurants, and much more.
- Eligible to participate in the Employee Referral Bonus Program.
Up to $1,000 per referral.
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Keywords: Sage Restaurant Group, Long Beach , Assistant General Manager, Executive , Santa Monica, California
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